Your Data, Held in Trust: Information you provide on the Mislibet platform is never sold or transferred to third parties. It is used solely for service delivery and legal compliance.

1. Introduction

Mislibet (referred to as "we", "us", or "the platform") is an internationally licensed online gaming and Sports Betting service. When you register or use Mislibet, certain personal information is shared with us. This Privacy Policy clearly explains how that information is collected, why it is retained, who it may be shared with, and how you can control it.

We believe transparency is the foundation of trust. Mislibet complies with international data protection laws and follows GDPR-compliant processes.

This policy applies to all Mislibet services — the website, mobile app, and any other digital channel. By continuing to use the platform, you are considered to have agreed to this Privacy Policy.

2. Information We Collect

Mislibet collects only the information that is strictly necessary. Requesting excessive or unnecessary data goes against our policy. Details are provided below:

Directly Provided Information

  • Identity Information: Full name, date of birth, national ID number.
  • Contact information: Mobile number, email address, current address.
  • Financial Information: Mobile banking number (bKash/Nagad/Rocket), bank account details (for withdrawals).
  • Identity Verification Documents: A copy of your passport, driving licence, or national ID card (as part of the KYC process).

Automatically Collected Information

  • Device Information: Device type, operating system, and browser type.
  • Network Information: IP address, Internet Service Provider.
  • Usage patterns: Games played, active session duration, and transaction history.
  • Cookie & Tracking Data: Session cookies, preferred settings, and browsing patterns.
Mislibet will never ask for your social media passwords, banking PIN, or OTP. If anyone requests this information, it is fraud — report it to our support team immediately.

3. How We Use Your Information

Your data is used only for specific, defined purposes. Every reason Mislibet uses your information is clearly outlined below:

Purpose Data Used Basis
Account Creation & Management Name, email address, mobile number Contractual Requirements
Identity Verification (KYC) ID card, date of birth Legal Obligations
Payment Processing Financial Information, Transaction History Contractual Requirements
Fraud Prevention & AML IP, Device, Transaction Pattern Legal Obligations
Customer Support Name, email address, issue description Legitimate Interest
Promotional Communications Email, Mobile (subject to consent) Your Consent
Service Improvement Usage patterns, feedback Legitimate Interest

4. Who We Share Your Information With

Mislibet never sells your personal data. However, in certain specific circumstances, limited information may need to be shared with designated parties:

Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, and our banking partners to process deposits and withdrawals. These third parties are contractually bound to uphold Mislibet's privacy standards.

Regulatory Bodies & Law Enforcement Authorities

We are legally required to provide information to authorities when ordered by a court, government directive, or other legal obligation. Only the specific information requested is disclosed.

Game Provider

Minimal data may be shared with licensed game providers for Live Casino, fish game, and Sports Betting services. These partners maintain their own strict privacy policies.

Please note: Mislibet never sells or rents your information to advertisers, data brokers, or any other party for commercial purposes.

Mislibet uses cookies to improve platform performance and personalize your experience. Cookies are small data files stored in your browser.

Cookie Type Purpose Duration Status
Essential Cookies Maintaining login sessions, security Deleted at end of session Mandatory
Preference Cookies Saving language and layout preferences 1 year Optional
Analytics Cookies Usage pattern analysis, service improvement 6 months Optional
Security Cookies Fraud Detection & Prevention 30 days Mandatory

You can disable optional cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6. How Your Information Is Kept Secure

Mislibet follows the highest industry standards to protect your data, with security measures in place across three layers: technical, administrative, and physical.

  • SSL/TLS Encryption: Every data transfer is secured with 256-bit SSL encryption.
  • Data Encryption: Sensitive data (passwords, financial data) is stored with AES-256 encryption.
  • Two-Factor Authentication: OTP verification available when logging into your account.
  • Firewall & DDoS Protection: Server-level attack prevention measures.
  • Regular Security Audits: Regular system audits are conducted by third-party security specialists.
  • Staff Training: All staff who handle user data are trained under strict confidentiality protocols.
In the Event of a Data Breach: In the event of a data breach, Mislibet will notify affected users within 72 hours as required by law and take all necessary steps.

7. Your Privacy Rights

As a Mislibet user, you have full rights over your own data. Your rights are detailed below:

Right to Access Information You can find out at any time what information Mislibet holds about you. Submit a request to our support team and the information will be provided within 30 days.
Right to Rectification If any of your information is inaccurate, you can request a correction through your account settings or by contacting support.
Right to Erasure You can request that your account and associated data be deleted at any time. However, certain information may need to be retained for a specified period due to legal requirements.
Right to Data Portability You can request an export of your data in a standard format (CSV or JSON).
Right to Object to Processing You may object to marketing communications or certain types of data processing. Promotional emails can be turned off at any time from your Account Settings.
Right to Restrict Processing In certain circumstances, you may request that the processing of your data be restricted.

8. How Long We Retain Your Information

Mislibet does not retain data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Account Information: For the duration of account activity and up to 5 years after closure (as required by law).
  • Transaction details: Minimum 5 years — in accordance with anti-money laundering laws.
  • KYC Documents: Up to 5 years after account closure.
  • Support conversations: Up to 2 years.
  • Cookie Data: Varies by cookie type — from session-based to a maximum of 1 year.
  • Marketing communication details: Deleted immediately upon withdrawal of consent.

9. Changes to the Privacy Policy

Mislibet may update this Privacy Policy when necessary. When changes are made, we take the following steps:

  • The "Last Updated" date at the top of this page will be revised accordingly.
  • Registered users will be notified by email of any significant changes.
  • A notification is sent each time you log in to the platform.

Continued use of the platform after any changes constitutes your acceptance of the updated policy. We recommend checking this page regularly.

10. Privacy Contact

For any privacy-related questions, requests, or complaints, please contact our Data Protection team:

  • Email: [email protected]
  • Live Chat: Chat with us directly via the platform, 24/7.
  • Response time: Typically within 24–48 hours.
To request deletion or export of your data, send an email to support from your registered address and be prepared to verify your identity.